In 2018, Golden Valley Health Centers was facing an online reputation problem.

As one of the largest community health centers in California, they’ve managed to recruit top physicians and staff, maintain appealing facilities, and provide excellent health services.

How was it possible that across their 40+ locations, their online review average star-rating was 1.5 out of 5 stars with many locations only having a handful of reviews?

It seems as though the only people leaving healthcare reviews are the 1% of patients that aren’t 100% satisfied with their care.

Golden Valley’s online reputation was an unfair representation of the quality care they provide to the community and it needed to be fixed.

After implementing an online reputation management initiative, Golden Valley Health Centers has been able to effortlessly acquire over 6,000+ Google Reviews with an average rating of 4.4 out of 5-stars.

Golden Valley Health Centers has said that their online reputation is now an accurate representation of their providers, facilities and service. Not only has their reviews and ratings increased, they are able to gather value patient feedback that drives organizational change.

If you would like to see similar results for your community health center, schedule a quick call with us to learn more.